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Title
Text copied to clipboard!Booking Clerk
Description
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We are looking for a dedicated and organized Booking Clerk to efficiently manage client bookings. This role involves coordinating appointments, events, or services to ensure a smooth and satisfying experience for users. The ideal candidate has excellent communication skills, attention to detail, and proficiency with booking management systems. Responsibilities include keeping records up to date, resolving scheduling conflicts, and providing timely support to clients. The Booking Clerk will work closely with various departments to confirm and manage all bookings properly, contributing to the organization's success.
Responsibilities
Text copied to clipboard!- Handle bookings via phone, online, and in-person.
- Update and maintain the booking management system.
- Coordinate with other departments to ensure availability.
- Provide accurate information to clients about services and availability.
- Manage changes, cancellations, and special requests.
- Resolve booking issues or conflicts promptly.
- Maintain detailed records and booking activity reports.
- Ensure excellent customer service throughout the booking process.
Requirements
Text copied to clipboard!- Previous experience in booking management roles.
- Excellent communication and interpersonal skills.
- Knowledge of booking management software.
- Ability to work organized and under pressure.
- Attention to detail and accuracy.
- Flexibility in working hours.
- Problem-solving and conflict management skills.
- Multilingual abilities are a plus.
Potential interview questions
Text copied to clipboard!- What is your experience managing bookings?
- Which booking software have you used?
- How do you handle overbooking or scheduling conflicts?
- How do you ensure quality customer service during booking?
- Are you available to work shifts or weekends?
- How do you keep booking records up to date?
- How do you manage last-minute special requests or changes?
- Do you have experience coordinating with other departments?
